Refund policy
At MIMI MART, we want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return or refund subject to the conditions below.
Return Window
Return requests must be submitted within 30 days of delivery.
Eligibility
To be eligible for a return, the item must:
- Be unused and in its original condition
- Include original packaging when applicable
- Not be damaged due to misuse or improper handling
- Be accompanied by proof of purchase
Certain products may not be eligible for return due to hygiene, safety, or other applicable restrictions.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible with your order number and clear photos of the item and packaging.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.
Return Shipping
Unless an item is defective, damaged, or incorrectly shipped, return shipping costs may be the customer's responsibility.
Exchanges
If an exchange is available for the product, please contact our customer support team for assistance.
Contact Us
For return or refund requests, please contact MIMI MART through the contact information provided on our website.
Last Updated: September 18, 2026